At SD Creations, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and safeguarded when you interact with our website or place an order.

1. Information We Collect

We collect the following types of data:

✅ Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address

✅ Payment Information

  • UPI / Card / Wallet / Net Banking details (processed securely through third-party gateways)
  • We do not store or access your full payment/card details

✅ Order & Transaction Data

  • Products purchased
  • Payment status
  • Order history
  • Shipping details

✅ Technical & Usage Data

  • IP address
  • Browser and device type
  • Pages visited
  • Cookies and analytics data

✅ Communication Data

  • Emails, WhatsApp messages, or call details when you contact us

2. How We Use Your Information

Your data is used only for legitimate business purposes, such as:

✔ Processing and delivering orders
✔ Providing COD and accepting online payments
✔ Sending updates, order alerts, or support responses
✔ Improving website performance and customer experience
✔ Preventing fraud and unauthorized transactions
✔ Complying with legal and tax requirements

Marketing emails will only be sent with your consent, and you may opt out anytime.

3. Cookies & Tracking Technologies

We use cookies to:

  • Store user preferences
  • Improve browsing experience
  • Remember cart/session details
  • Analyze site performance

You can disable cookies through your browser settings if desired.

4. Data Sharing & Third Parties

We do not sell or trade your personal data. However, we may share limited details with:

✅ Payment Gateways (Razorpay, PayU, Stripe, etc.)
✅ Courier & Logistics Partners
✅ IT/Hosting Service Providers
✅ Legal Authorities, if required by law

All third parties are required to follow data protection standards.

5. Data Security

We use SSL encryption, secure hosting, and restricted access to protect your data.
However, no online system is 100% risk-free, so we encourage safe browsing practices.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment
  • Legal compliance
  • Customer service
  • You may request deletion of your data anytime (unless legally required to retain it).

7. Your Rights

You have the right to:

✔ Access your personal data
✔ Request corrections or updates
✔ Ask for deletion (where applicable)
✔ Opt out of marketing communications
✔ Withdraw consent for data use

To exercise these rights, contact us via email or phone.

8. Third-Party Links

Our site may contain links to other websites.
We are not responsible for their privacy practices or content.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18.
If you believe a minor has shared data, contact us to remove it.

10. Updates to This Policy

We may update this Privacy Policy as required.
The revised version will be posted with a new “Last Updated” date.

11. Contact Information

For privacy concerns, data requests, or support, reach us at:

SD Creations
📞 +91 9837046185
📧 Shalini.sd.creations@gmail.com
📍 Civil Lines, Moradabad, India